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Emotional intelligence in the workplace

Emotionally intelligent employees are far more likely to succeed at work. Understanding what emotional intelligence is and why it's essential in the workplace is crucial in today's increasingly competitive world. Emotional intelligent employees may be better able to work with others, manage emotional triggers, solve conflict within workplace relationships, manage work-related stress, and learn from previous interpersonal mistakes.

Workshop outcomes

This interactive workshop will give participants insight into the concept of emotional intelligence and how behaviours and motivations are influenced by emotion. Self-management and self-awareness skills will lead to greater understanding and better control over actions and emotions.

This greater understanding will have a significant constructive impact on both professional and personal relationships. Through a range of activities, participants will learn how to develop their abilities to recognise and manage emotions.

After completing this workshop, participants will have learned how to:

  • Understand and define Emotional Intelligence and its components

  • Recognise the benefits of having higher Emotional Intelligence

  • Define and practice self-awareness, self-management and self-regulation

  • Master tools to recognise and manage emotional triggers

  • Effectively use Emotional intelligence to manage anger and conflict

  • Relate Emotional Intelligence to daily thinking and workplace experiences

Course length:  1 day

Upon completion: Certificate of Attendance

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